Your key to securely access Siemens Financial Services applications and services with one digital identity

What is SFS ID?

SFS ID enables secure access of Siemens customers and partners to different Siemens Financial Services application and tools. With SFS ID, you can use one digital identity to access different/most services provided to Siemens Financial Services.

Who can help me if I have issues using my SFS ID account?

Please contact the support/help desk of the Siemens application you are trying to login with your SFS ID account.

What do I need to do to sign-up (self-register) for a new digital identity in SFS ID?

A working email address is required for the creation of a new digital identity in SFS ID. You must also provide your family name, your given name and a password which complies with the SFS ID password policy. Your new digital identity in SFS ID will only be activated after you validated your email by clicking on the link in the confirmation email we send you.

Where can I sign-up (self-register) for a new digital identity in SFS ID?

You can use the ‘Sign-up tab’ of a connected Siemens application (if activated for this application) or use the ‘Sign-up tab’ in the login window of the User Self Service Portal of SFS ID: https://sfs-uss.login.siemens.com. Please be aware, that this will not automatically authorize you to use specific Siemens applications and services.

What is the password policy of SFS ID?

The password must be at least 12 characters long and contain at least 3 three of the following character types: lower case character (a-z), upper case characters (A-Z), numbers (0-9), special characters (e.g.: !#$%^&*).

My account is locked – what happened and how do I fix it?

We lock accounts after the 10th failed login attempts to prevent attackers from guessing the passwords of our users. When an account is locked, an email with a re-activation link is sent to the email address of the user.

I forgot my password. How do I re-set my password?

You can always initiate the password reset process by clicking on ’Don’t remember your password?’ either on the login page of a specific Siemens application or alternatively on the login page of the User Self Service Portal of SFS ID: https://sfs-uss.login.siemens.com. If you do not reset your password within 5 days of the email reception, you should make the request again.

How can I add a second factor authentication to my SFS ID account?

You can choose between distinct options as a second factor authentication for SFS ID. All these options can be activated via the User Self Service Portal (https://sfs-uss.login.siemens.com). You can either use the One Time Password (OTP) sent via SMS, different mobile authenticator applications (i.e. Google Authenticator, Microsoft Authenticator, Twilio…), or BankID authentication (available only for Nordic Users).

Where can I change name or email address of my existing digital identity in SFS ID?

Changing names and email address can be done in the User Self Service Portal (please be aware, that changing your email may impact your access to applications which use the email as the user identifies): https://sfs-uss.login.siemens.com

Can I use an existing digital identity to access Siemens applications/services and how would we initiate an “Identity Federation”?

In principle yes. SFS ID allows Identity Federation with Customer Identity Providers as well as with Social Identity Providers but activation and use of these login methods depends on the connected Siemens application. We therefore ask you to please initiate this discussion with your contact person for the specific Siemens application to which you would like to login with an existing identity. SFS ID supports the protocols “OIDC” (preferred) and SAML for Identity Federation. Setting up an Identity Federation is usually not very complicated (depending on protocols) but will require collaboration between the SFS ID core team and the respective team of the customers IT department.